AMD Finally Ships Quad-Core Opterons

Advanced Micro Devices on Wednesday announced it was shipping the quad-core Opteron chip in volume after fixing a bug, but concerns are being raised about AMD’s abilities to stick to its product roadmap, analysts said.

The chip, code-named Barcelona, was delayed in December because of a bug in the L3 cache that caused applications to fail. The chip maker started shipping the chip in September in limited quantities to vendors running high-performance computers.

The new chip is shipping in volume to computer makers including top server vendors Hewlett-Packard, Sun Microsystems, IBM and Dell.

AMD didn’t feel comfortable shipping a chip with the problem, said Steve Demski, AMD Opteron product manager. “We’re glad to have this one errata behind us. This is a product we’ve been waiting to offer for a long time.”

The Barcelona chip created much enthusiasm 18 months ago as the first quad-core chip when it broke away from Intel’s traditional multicore architecture, said Richard Doherty, research director at The Envisioneering Group. In an industry that has its own challenges, customers were waiting for Barcelona and still kept waiting until interest waned, Doherty said.

“The goodwill and camaraderie and enthusiasm at a peak two years ago has more than waned. In the silicon [industry] you have to ship on time,” Doherty said.

Computer makers want to offer customers an alternative, but need from chip makers a clear message and dependable delivery schedule from which they can plan shipments. “Nearly everyone wants a robust competitive economy besides Intel,” Doherty said, referring to Intel’s dominant position in the chip market.

However, AMD did not deliver chips on time, and customers shifted to Intel quad-core processors, which have stayed on schedule and fairly faithful to their roadmap. Intel currently has a sizeable lead over AMD in the global microprocessor market. Meanwhile, AMD has filed antitrust lawsuits and complaints globally accusing Intel of anticompetitive behavior.

The Envisioneering Group, which benchmarks chips, hasn’t yet received a Barcelona chip from AMD for benchmarking despite requests.

“[It] is not good because every vendor who has said we are going with multiple suppliers wanted [AMD] to succeed better. Now there’s just tremendous doubt,” Doherty said.

Barcelona’s bugs and delays cost AMD momentum, time, money and credibility, said Nathan Brookwood, principal analyst with Insight 64. The company has a lot of work to do with customers and computer makers to build back its reputation, he said.

“Now that the product is available and [AMD] put the chips in systems, they can get back on track” and compete with Intel, Brookwood said. “There’s been a lot of concern, and what AMD’s saying here, is we’ve got it under control.”

The Barcelona delays have also generated concern about AMD’s ability to deliver its next quad-core server chip, Brookwood said. Code-named Shanghai, the chip will be manufactured using the 45-nanometer process and is due to go into production in the second half of 2008, he said.

“They said they will be able to. It’s just not enough to say that, they have to do that. If they can, they can be back in the game,” Brookwood said.

Intel is also making moves in the multi-core game. As the quad-core Shanghai goes into production, Intel plans to ship a Xeon server chip, code-named Dunnington, which will have six cores. Intel will start shipping server chips based on its new architecture, code-named Nehalem, in the second half of 2008. Nehalem chips will come with four and eight cores.

AMD said that in the “latter half” of 2009 it will ship its next server chip, code-named Montreal, which will come with four and eight cores.

AMD Intros New Phenom Chips And Triple-Core Processors

Advanced Micro Devices on Thursday announced new Phenom chips, including quad-core chips and its first triple-core processors for desktop PCs.

The company’s triple-core Phenom X3 8000 series processors provide an option to mainstream PC buyers who don’t want to spend on a quad-core processor but are looking for more performance than a dual-core processor, said Pat Moorhead, vice president of advanced marketing at AMD.

The chips could be used for high-definition video playback, casual mainstream gaming and productivity applications, Moorhead said.

The company’s first triple-core processors include the Phenom X3 8400, which runs at 2.1GHz, and the Phenom X3 8600, which runs at 2.3GHz. Both will come with 1.5MB of L2 cache and 2MB of L3 cache.

AMD also launched three Phenom quad-core processors on Thursday — the Phenom X4 9750, which runs at 2.4Ghz; the Phenom X4 9850, which runs at 2.5GHz; and the Phenom 9100e, a low-voltage quad-core processor that runs at 1.8GHz and has a 65-watt power envelope during maximum usage. All the processors contain 2MB of L2 cache and 2MB of L3 cache.

PC makers will ship products with the quad-core processors in the second quarter, AMD said.

The triple-core processors are already shipping in volume to PC makers, AMD said. U.S. vendor ZT Systems will list PCs with the new triple-core Phenoms on Monday, with other “major OEMs” and system vendors shipping products next quarter, AMD said. Many major vendors, including Dell and Hewlett-Packard, have already hinted at including the processors in desktops.

Dell has listed plans to use the chip in its OptiPlex 740 business desktop systems. It will ship the triple-core OptiPlex in the second quarter, a company spokeswoman recently said, but she declined to specify which processor will run the desktop. Hewlett-Packard has also listed a desktop on its Bulgarian-language Web site with AMD’s Phenom Triple-Core 8600B processor.

Mesh Computer, a PC vendor in the U.K., is offering the Matrix XXX Plus desktop with the Phenom X3 8400 processor and the Matrix XXX Pro desktop with the Phenom 8600 processor.

Because the triple-core chip is a new concept–set between the widely accepted dual- and quad-cores–it’s unclear how it will fit in the market, said Dean McCarron, founder and principal at Mercury Research.

“You’re going to get a performance enhancement with the extra core above and beyond a dual-core,” McCarron said. But it also falls shy of a quad-core.

AMD designed the triple-core as a way to produce a cheaper chip. The triple-core processor is built on a quad-core CPU, with one core nonfunctional, McCarron said.

The triple-core chip gives AMD a tactical advantage over Intel, McCarron said. Intel will need to answer the triple-core chip with a product priced in the same range while delivering similar performance. Intel can take a dual-core or quad-core processor, adjust features like cache, and price it similar to AMD’s triple-core processor, McCarron said.

Intel Ups Speed of Quad-Core Processors

Intel unveiled two low-voltage, 45-nanometer server processors.

The quad-core Xeon L5400 Series chips run at 50 watts — or 12.5 watts per core — but their performance still reaches the 2.5-GHz mark. Intel is making the chips using the 45nm manufacturing process that it first used with its Penryn family of chips, which were unveiled last November.

The new chips deliver the same performance as their predecessors, the Xeon 5400 Series, but use 40% less power, according to a company spokesman.

Energy-efficient processors are gaining more attention as companies increasingly look to go green — in order to save both power and money. For companies with large data centers, the cost of electricity can sap a significant portion of the IT budget.

“There is a class of customer that is looking more to economically- or environmentally-friendly designs,” said Stephen Thorne, a product line manager in Intel’s server platform group. “And there also are customers who are trying to pack as much performance as possible into their data center.”

Thorne noted that there has been a call for energy-efficient processors in blade configurations. “A lot of users have power constraints or physical constraints,” he added. “Say you have a fixed space in Manhattan. You can’t expand the space, but with lower-energy processors, you could pack more servers into a rack because each server is using less power.”

In January, Intel rival Advanced Micro Devices Inc. disclosed that it was picking up speed on delivering its own energy-efficient quad-core chip, the 9100E, which reportedly uses one-third less power than AMD Phenom chips. The 9100E had been slated on in-house AMD road maps to ship in either the second or third quarter. The chip is now on the docket to be released this quarter.

And the clock is quickly ticking down on the first quarter. So if AMD’s new chip is still on track, it should ship this week.

Intel reported that its new Xeon processors have a 50% larger cache than its previous-generation, low-voltage quad-core Xeon processors. They also have 12MB of on-die cache and dedicated 1333-MHz front-side buses.

Thorne said Intel was able to lower the power consumption on the new chips through a combination of using the 45nm manufacturing process, running them at a slightly slower speed and lowering the voltage across all the cores to parse out the reduction.

Vendors supporting the new Xeon chips include Dell, Fujitsu, Hewlett-Packard, Hitachi, IBM and NEC.

Intel also announced that it expects to begin shipping its L5210 dual-core processor, which will boast a 40-watt rating, a clock speed of 3 GHz, a 6MB cache and a 1333-MHz front-side bus.

Windows XP SP3 Due Next Month

Microsoft will release Windows XP Service Pack 3 during the second half of April, according to a report from a Web site that has correctly predicted recent Windows ship dates.

TechARP.com, a Malaysian Web site that nailed Vista SP1’s release-to-manufacturing (RTM) date last month as well as its release to Windows Update last week, said that Microsoft will wrap up work on XP’s third and final service pack next month. The site pegged RTM for Windows XP SP3 as “second half of April 2008″ for seven languages, with a follow-on RTM of the remaining supported languages “approximately 21 days” later.

By TechARP’s account, Microsoft will first finish work on the Chinese, English, French, German, Japanese, Korean and Spanish versions of the service pack.

Microsoft declined comment, other than to repeat an earlier statement about the service pack’s timing. “We are targeting 1H [first half] 2008 for the release of XP SP3 RTM, though our timing will always be based on customer feedback as a first priority,” a spokeswoman said in an e-mail.

The last time Microsoft made a public move with Windows XP SP3 was a little over a month ago, when it posted a second release candidate to Windows Update.

About two weeks ago, however, XP SP3 caused a minor stir when what was purportedly the newest build leaked to the Internet and hit BitTorrent search sites such as The Pirate Bay. Although Microsoft initially refused comment, last week it acknowledged that the build — designated 5503 — was real and had been released to a portion of the invitation-only beta test group.

It also warned users away from any download. “This build was not intended for public release and anyone who has that build and is not part of the private beta is working with bits that Microsoft can’t verify,” a company spokeswoman said in an e-mail last week. “It’s possible the bits may have been modified with malware or other bad code that Microsoft hasn’t tested.”

Multiple versions of XP SP3 build 5503, including English- and Russian-language editions, are available via BitTorrent.

Once SP3 ships, the next major milestones for Windows XP are June 30, when the popular operating system is slated to fall off the reseller and retail availability list, and Jan. 31 2009, when it will be taken out of all distribution channels, including system builders.

Dell Products Now Available at Retail Outlets in India

Dell and Croma today announced the availability of Dell laptops and desktops in Croma stores. Beginning in April, customers will be able to place a customized order for a wide range of Dell Products at select Croma stores in Mumbai.

This announcement marks the first time that Dell Products will be made available in India through a retail outlet in the country. The Dell XPS and Inspiron systems will be available at the Croma stores with Dell branding and support.

This will allow customers to touch, feel and browse, Dell products, request  for customizations of their products to suit specific needs as well as have them home delivered.

Angry Vista Users Vent Over SP1 Driver Issues

Last Tuesday, Microsoft released Vista SP1 to Windows Update, giving most users their first shot at obtaining the service pack. Previously, only earlier testers, volume licensing customers, and IT professionals and developers who subscribed to TechNet or Microsoft Developer Network had access to SP1.

But as it added Vista SP1 to Windows Update, Microsoft also spelled out numerous caveats, telling users that there are as many as eight different reasons why they might not find the update in the Windows Update listing on their PC. Among those reasons: any of 31 language packs, earlier installed versions of SP1, various prerequisite updates, and a number of device drivers.

The service pack is being withheld from machines containing one or more of the listed drivers because, as Microsoft put it in a support document, “these device drivers are problematic on Windows Vista-based computers when you update to Windows Vista SP1.”
That made an industry analyst wonder about Microsoft’s driver testing process. “When Microsoft said there were problems with drivers, I assumed it was some odd scanner or camera or an ancient printer or something,” said Michael Cherry, analyst with Directions on Microsoft, a Kirkland, Wash.-based research firm. “But then I saw the list. It makes me wonder what’s going on with device driver testing.

“Microsoft keeps saying that there’s this vast ecosystem of device drivers, but it appears there’s a much smaller number of reliable, well-tested drivers. Because if these drivers [on Microsoft's list] were tested, that calls into question the testing process.”

In fact, many of the complaints posted in comments to Microsoft’s Vista blog were related to drivers. For example, one user tried to plumb the depths of his PC to determine why Windows Update suppressed the service pack, but gave up.

“I’m not being offered Vista SP1 on my new Dell XPS M1530 laptop. As far as I can tell, I have two pieces of hardware in the problem list, but the driver versions I have seem to be OK,” said “markheath,” on the Microsoft blog. “So my question is, is there any way of finding out exactly what is stopping me from being shown SP1 via Windows Update? I’m tired of looking at driver versions.”

Others were upset at being forced to root through their PCs to find out why they couldn’t update. “I have just spent 1-2 hrs figuring out that I have one of the problem drivers hence why windows update isn’t offering me SP1,” said someone pegged as “scoobie” on the same blog. “Neither is it offering me an updated new driver. In my book that is not a good customer experience and a bit of a waste of my time.”

But there were still others who, after identifying a blocking driver, wondered where to point fingers. “I have SigmaTel audio drivers that are in conflict with SP1. Therefore, SP1 is not available to me via Windows Update,” said “Fatalah” on the Vista blog. “SigmaTel was purchased by another company, and driver updates are solely in the hands of OEMs now (Gateway, Dell, HP etc.) I do not expect Gateway to update this driver any time soon. When will SP1 be fixed to work with my old SigmaTel drivers?”

Another user, simply dubbed “Russieb,” seconded the motion. “No one seems to be addressing the ‘problem’ drivers, specifically SigmaTel. As Fatalah mentioned any SigmaTel ‘driver updates are solely in the hands of OEM’s now.’  Sony don’t [sic] want to know, neither do [sic] Microsoft! This is stopping a large number of users from installing SP1. Can anyone help?”

Cherry felt their pain. “I assumed in February that the drivers would be for an obscure bunch of peripherals, not drivers with this kind of usage.”

To Microsoft’s credit, the company has offered free support to any user with Vista SP1 issues. In several messages posted to the same comment thread as user complaints, Brandon LeBlanc, who identified himself as a Microsoft employee, directed people to the free support Web site.

“You have a variety of options you can choose for support — all of which will NOT cost you any support fee,” said LeBlanc. “I repeat: support for SP1 will NOT cost you anything — as long as you choose the correct option for support.”